Booking → Settings → Time and Scheduling

• How to set up arrival windows
• How activate the "Heads up time"
• How to change the booking form time availability
• How to take into consideration the team's availability when assigning jobs
• How to select your weekly business hours
• How to set an non working day
• What happen if a client book when is not open/available
• Creating your own blocked date
• Selecting your working holidays

How to set up arrival windows

Arrival window is a time range you give to your customers to be ready for your team to arrive, normally the system will give a 30 minutes range. You can override this setting on this section.

1. Go to Booking → Settings → Time and Scheduling

   

2. Select the Bookings tab

   

3. Type the time in hours or leave 0 to disable the arrival time

   

How activate the "Heads up time"

Heads up time is an estimate amount of time to prevent same day bookings to be scheduled immediately. Example: If it’s noon, selecting 2 hours will prevent people from ordering a cleaning before 2pm

1. Go to Booking → Settings → Time and Scheduling

   

2. Select the Bookings Tab

   

3. Type the time in hours to be configured, leave it in 0 to disable the feature

   

How to change the booking form time availability

1. Go to Booking → Settings → Time and Scheduling

   

2. Select the Bookings Tab

   

3. Select the criteria by which the booking form will display time availability, by business hours or by Team availability

   

How to take into consideration the team's availability when assigning jobs

1. Go to Booking → Settings → Time and Scheduling

   

2. Select the Bookings Tab

   

3. Select if the system will take into account the team availability to assign jobs

   

How to select your weekly business hours

1. Go to Booking → Settings → Time and Scheduling

   

   1. Select the Business Hours Tab

   

2. Select for each day an open hours using the dropdown lists

   

3. The first dropdown list is the opening hour and the second is the closing hour.

   

4. When done click update

   

How to set an non working day

1. Go to Booking → Settings → Time and Scheduling

   

2. Select the Business Hours Tab

   

3. Check the "Closed all day" Checkbox on the corresponding day

   

4. When done click update

   

What happen if a client book when is not open/available

1. The system will automatically limit the booking time from opening our to closing hour

   

2. If the client tries to book on an unavailable day the system will show no availability

   

Creating your own blocked date

1. Go to Booking → Settings → Time and Scheduling

   

2. Select the Custom Blocked Dates tab

   

3. Click on New Holiday

   

4. A popup will appear

   

5. Name your holiday

   

6. Choose if it's a single day or many days in a row

   

7. Select the day or days

   

8. Add a description for this holiday

   

9. Click save

   

10. You can edit the holiday by clicking the pencil icon

    

11. You can delete the holiday by clicking the trashcan icon

    

12. You can activate or deactivate the holiday by using the switch at the end of the row

    

Selecting your working holidays

1. Go to Booking → Settings → Time and Scheduling

   

2. Select the Custom Holidays tab

   

3. A list of the most common holidays will appear

   

4. Switch on the holiday you'll be non working (non working holiday)

   

5. Switch off the holiday you'll be working (working holiday)